Customer Contact Expo 2016

The only event in Europe dedicated to improving customer experience

28-29 September 2016  |  Olympia London

The future is coming! Join headline partner Interactive Intelligence and your industry colleagues for Customer Contact Expo- this year for the first time running alongside eCommerce Expo and Technology for Marketing (TFM) at Olympia London. Spend two days attending keynotes, hearing case studies and visiting exhibitors who can help your customers along their journey with your organisation.

Headline Partner

Keynote Speeches

Ralph Echemendia

28 September 11:40-12:20PM

In his keynote speech Ralph Echemendia, the Ethical Hacker, will will discuss and demonstrate the vast misunderstandings of security today and what we can do to better equip ourselves to handle the threats to the present and future of how we function.

Ralph Echemendia is a world-renowned cyber security expert, known internationally by his alter ego “The Ethical Hacker.”  Following his work as an Information Security Executive for Terremark Worldwide (acquired by Verizon in 2011) in Miami, Ralph took his talents to Hollywood, California where he actively works with award-winning Director Oliver Stone as a technical supervisor on films such as the upcoming release of Snowden. For over 20 years, Ralph has delivered training on hacking and other security information to corporations including the US Marine Corps, NASA, Google, Microsoft, Oracle, AMEX, Intel, Boeing, Symantec, and IBM. He has conducted security audits and penetration tests, while consulting for various organizations including the United Nations, as well as for hospitals and financial institutions.

John Roberts

29 September 10:50-11:30AM

In his keynote speech John Roberts, Founder and CEO of AO.com will outline the 10 underlying principles that the AO.com business is founded upon and its dedication to putting the customer first.

John Roberts is a founding Director and established the business of the AO World Plc in 2000. Having previously worked extensively in the kitchen appliance industry, he has been instrumental in using the internet as a platform to change the way in which kitchen appliances are sold in the United Kingdom. Since co-founding the Group, John has presided over the evolution of the business and led the management team, which has successfully developed and expanded the Group’s business during periods of challenging market conditions, with a limited capital base. He is from Bolton and is a passionate supporter of staff participation in local charitable causes.

  • Ranked 9th in Glassdoor’s Highest Rated CEOs 2016
  • Ranked 7 in the Management Today’s Top 100 Entrepreneurs 2014
  • Ranked 2nd in the2013 Best Companies Best Leader List

John Roberts

Sept 29 10:50-11:30AM

In his keynote speech John Roberts, Founder and CEO of AO.com will outline the 10 underlying principles that the AO.com business is founded upon and its dedication to putting the customer first.

John Roberts is a founding Director and established the business of the AO World Plc in 2000. Having previously worked extensively in the kitchen appliance industry, he has been instrumental in using the internet as a platform to change the way in which kitchen appliances are sold in the United Kingdom. Since co-founding the Group, John has presided over the evolution of the business and led the management team, which has successfully developed and expanded the Group’s business during periods of challenging market conditions, with a limited capital base. He is from Bolton and is a passionate supporter of staff participation in local charitable causes.

  • -  Ranked 9th in Glassdoor’s Highest Rated CEOs 2016
  • -  Ranked 7 in the Management Today’s Top 100 Entrepreneurs 2014
  • -  Ranked 2nd in the2013 Best Companies Best Leader List

Customer Contact Expo 2016

AO.com Live Contact Centre

Stop by Stand C540 to see a live contact centre using Interactive Intelligence’s products for email and chat interactions. AO.com will have four agents and a supervisor working out of the stand both days of the show. Feel free to ask questions to the Supervisor on site or the agents, if they aren’t busy.


PureCloud Demos

Demos will be offered around-the-clock for Interactive Intelligence’s PureCloud product.


Get your picture inside a DeLorean

Have your picture professionally taken inside a DeLorean and receive a complimentary printout while you are visiting the stand.

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